Ordering it was a breeze, shipping it here took some time because my package was delayed and no one would help me track it. Once it did get here, I was pleased to see every kit containing gloves, brush, bowl and coloring along with items needed to bleach the hair. I colored both of my daughters hair after bleaching it and their hair was not damaged or dry and feeling like straw afterwards. One bonus point for that. We used purple, blue, raspberry, pink and magenta, we are now on about the third week, washing every other day with color safe shampoos and the purple and blues are still vivid and bright. The magenta faded to a very light pink, the pink never took so I had to go back and replace it with more purple. The blue is beautiful and the raspberry was light at first but the color is hanging on. I will be buying more color and hair products from this company but I hope if my package gets delayed again, they will listen to me when I say my post office won't help me if I don't have their information to put in the shippers part of the forms and my post office asked them to put a complaint in since they had all of the information from both sides of the transaction.